nightlife ocean resort and casino atlantic city

Although she made an effort to sweep the floor, it was evident that a simple sweeping wasn't enough. Frustratingly, my attempt to address this by calling for room service resulted in being placed on hold for an excessive 15 minutes, prompting me to hang up in frustration.ĭetermined to have the issue resolved, I took matters into my own hands and sought out a maid in the hallway. It was evident that it hadn't been properly cleaned. While the hotel's location on the beach is its only redeeming quality, the overall experience fell far short of expectations.ĭuring my stay in the west tower, I immediately noticed the cleanliness issues, particularly with the room's floor. I would like to express my dissatisfaction and disappointment with this hotel by providing constructive feedback. So unsatisfied with this hotel and their customer service!

Finally after two hours only for maintenance to say that the compressor was broken and cannot be fixed and there we no other rooms we can go to because it was all booked! I spent my birthday evening upset, freezing and in awe of how the level of customer service is nowadays!!! No apology, no empathy her tone of voice horrible. I asked them to listen to the recording on how I was spoken to from the initial conversation up to the situation we were in. Are you kidding me!!? What a birthday!!! I started getting so upset explaining that I did not make threats I just want heat and as fast as security came up, maintenance could of come up. Wouldn’t you know it, security came up within 5 minutes saying that I threatened the employee. She immediately said I’m sending security up to throw you out. She became hostile and combative to which I screamed I want heat with a profanity. I explained that she was nasty and I would like to speak to a manager. She proceeded to get a nasty attitude telling me there was nothing she could do. I recalled and got the same lady on the phone. It’s no 11pm birthday night and I’m wearing layers of flannels literally quivering. I spoke with a woman who immediately became hostile and said that she was putting the service call through and they should be up “soon”. the room was freezing!!! After several times of trying I asked the operator to transfer me.

I called several times to which I received an automated message saying no one was available to assist. I had such a poor experience with customer service over this past weekend while celebrating my birthday.

Nightlife ocean resort and casino atlantic city